The event organiser, Santa's Dinner Club, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

LEGAL

Privacy Policy

✦

Last updated: 4th July 2026. This policy explains how Wonder Realm Ltd collects, uses and protects your personal data.

Wonder Realm Ltd (trading as Santa's Dinner Club) is the data controller for personal data collected through this website and at our events. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy, please contact us at enquiries@santasdinnerclub.co.uk

01WHO WE ARE

Wonder Realm Ltd, trading as Santa's Dinner Club
Registered in England and Wales
Email: enquiries@santasdinnerclub.co.uk
Website: santasdinnerclub.co.uk

02WHAT DATA WE COLLECT

WHEN YOU JOIN OUR WAITLIST OR SIGN UP TO OUR MAILING LIST

Name and email address

WHEN YOU BOOK TICKETS

Name, email address and billing address
Number and type of tickets purchased
Date and sitting time selected
Dietary requirements and allergen information
Accessibility requirements (including Essential Carer ticket eligibility)
Highchair requests for infants
Payment information (processed securely by our payment provider — we do not store card details)
Booking reference and transaction ID

WHEN YOU CONTACT US

Your name and email address
Any information you choose to include in your message

WHEN YOU VISIT OUR WEBSITE

IP address and device information
Pages visited and time spent on site
Browser type and operating system
Referral source (how you found us)

WHEN YOU ENGAGE WITH OUR SOCIAL MEDIA OR ADVERTS

Engagement data provided by Meta (Facebook/Instagram) and other platforms in accordance with their own privacy policies

03HOW WE USE YOUR DATA

We use your personal data for the following purposes:

TO PROCESS YOUR BOOKING

Legal basis: Contract — processing is necessary to fulfil your booking and provide the event experience. This includes managing dietary requirements, accessibility arrangements, seating and ticket validation.

TO SEND YOU BOOKING CONFIRMATIONS AND EVENT INFORMATION

Legal basis: Contract — we will send you confirmation emails, pre-event information and any important updates about your booking.

TO SEND YOU MARKETING COMMUNICATIONS

Legal basis: Consent — if you have joined our mailing list or opted in at checkout, we will send you news, updates and offers about Santa's Dinner Club. You can unsubscribe at any time using the link in any email.

TO IMPROVE OUR WEBSITE AND MARKETING

Legal basis: Legitimate interests — we use anonymised analytics data to understand how people use our website and how our advertising campaigns perform, so we can improve our service.

TO COMPLY WITH LEGAL OBLIGATIONS

Legal basis: Legal obligation — we are required to retain financial and booking records for HMRC and accounting purposes.

TO MANAGE ACCESSIBILITY AND SAFETY REQUIREMENTS

Legal basis: Vital interests and legitimate interests — we collect and use accessibility and dietary information to ensure the safety and wellbeing of all guests at our events.

04CHILDREN'S DATA

Santa's Dinner Club is a family event. When you book tickets for children, you may provide us with information about them including age, dietary requirements and accessibility needs. This data is collected and processed solely for the purpose of managing your booking and ensuring an appropriate experience for all guests.

We do not knowingly collect personal data directly from children. All bookings must be made by an adult aged 18 or over (the Lead Booker).

Children's data is handled with the same care and security as all other personal data and is not used for any marketing purposes.

05PAYMENT DATA

All payments are processed securely by our ticketing and payment providers. We do not store, see or have access to your full card details. Payment data is handled in accordance with PCI DSS standards by our payment processors.

Our current ticketing platform is Ticket Tailor. Please refer to Ticket Tailor's privacy policy for information on how they handle payment data.

06THIRD PARTIES WE SHARE DATA WITH

We share your data only where necessary with the following trusted third-party service providers:

Ticket Tailor — our ticketing platform, which processes bookings and payments
Mailchimp (Intuit) — our email marketing platform, used to send booking confirmations and marketing communications
Meta (Facebook/Instagram) — for advertising and audience targeting (anonymised/aggregated data only)
Google Analytics / Google — for website analytics (anonymised data)
Stripe or other payment processors — for secure payment processing

We do not sell your personal data to any third party. All third-party providers are required to handle your data securely and in accordance with applicable data protection law.

07COOKIES

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies — necessary for the website to function correctly
Analytics cookies — used by Google Analytics to collect anonymised data about site usage
Marketing cookies — used by Meta Pixel to measure the effectiveness of our advertising campaigns

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

08HOW LONG WE KEEP YOUR DATA

Booking and financial records — retained for 6 years from the date of your booking, as required by HMRC
Marketing list data — retained until you unsubscribe or request deletion
Enquiry and contact data — retained for up to 2 years
Website analytics data — retained in anonymised form for up to 26 months

After these periods, your data will be securely deleted or anonymised.

09YOUR RIGHTS

Under UK GDPR you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate or incomplete data
Right to erasure — you can ask us to delete your data, subject to our legal obligations (for example, we cannot delete financial records within the 6-year retention period)
Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
Right to data portability — you can request your data in a portable format
Right to object — you can object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please email us at enquiries@santasdinnerclub.co.uk. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10DATA SECURITY

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, loss or disclosure. All data is stored securely, and access is restricted to those who need it to provide our services.

Where we transfer data to third-party providers, we ensure they have appropriate security measures in place.

11CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. Where changes are significant, we will notify you by email.

12CONTACT US

For any questions, requests or concerns about this privacy policy or how we handle your data, please contact:

Wonder Realm Ltd
Trading as Santa's Dinner Club
Email: enquiries@santasdinnerclub.co.uk
Website: santasdinnerclub.co.uk